We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with tags and in its original packaging. You will also need the receipt or another proof of purchase.
To start a return you can contact us at office@vinuci.com. Please note that returns must be sent to the following address: Portici 204, 39012 Merano BZ, Italia
If your return is accepted, we will send you a return label together with instructions on how and where to send the parcel. Items sent back to us without a return having been requested first will not be accepted.
If you have any questions about returns, you can contact us at any time at office@vinuci.com.
Damage and problems
Please check your order on arrival and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.
Exceptions / items not eligible for return
Certain items cannot be returned, for example perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about a specific item.
Unfortunately we cannot accept returns of sale items or gift cards.
Exchanges
Returning the item you received is the fastest way to get the one you want. Once the return is accepted, you can buy the new item in a separate purchase.
European Union - 14-day right of withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving a reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags and in its original packaging. You will also need the receipt or another proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether the refund was approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at office@vinuci.com.